7 min read
South Africa’s life insurance and investment industries delivered strong customer experience results in the latest University of Pretoria (UP) Customer...
Customer Experience
7 min read
5 min read
It usually happens at the worst possible time. The team is ready. The day’s work has been planned. Customers are...
6 min read
There are three questions that preoccupy South Africa’s retailers in 2026: How do you get customers through the door, how...
9 min read
A recent experience with a client in one of its franchised branches stood out for me for one reason. The...
6 min read
We live in an era of personalisation, where businesses seek to provide the best possible customer experience precisely because consumers...
9 min read
There is a seductive logic to the way the customer experience (CX) technology market presents itself. A new platform promises...
11 min read
In the years since I founded the Consumer Psychology Lab, I have sat with hundreds of leadership teams who are...
