4 min read
South Africa’s consumer landscape is shifting, but according to Dr Greg Cline, head of Portfolio Management at Investec, this change isn’t...
consumers
4 min read
10 min read
The South African insurance industry has demonstrated remarkable resilience over the past few years, despite a challenging economy and a...
3 min read
South Africans enter 2026 with a blend of optimism and cautious credit behaviour. Nearly seven in 10 consumers remain optimistic...
7 min read
An estimated 10 million tonnes of food are wasted annually in South Africa, while food security is a challenge yet...
5 min read
New analytics from Lightstone Retail show that Black Friday in South Africa has firmly shifted from a one-day retail rush...
3 min read
The latest Business Confidence Index results are a crucial positive signal for the retail and small-to-medium enterprise (SME) sectors, which...
6 min read
South Africans are not just scrolling for fun anymore. Now, before signing a new cellphone contract or upgrading a device,...
2 min read
In 2024, the Bureau of Market Research found that November 2024 contributed more than R88 billion in economic value to...
4 min read
That glass of wine you pour at the end of a long day carries more than flavour – it carries...
5 min read
In the fast-moving consumer goods (FMCG) industry, agility is everything. Markets move quickly, consumer expectations evolve daily, and global strategies...
5 min read
Voucher payments have become the preferred payment method for millions of banked and underbanked South Africans. As a safe, simple...
6 min read
For South Africans, travel is a story about identity, aspiration and the delicate balance between opportunity and limitation. The places...
4 min read
Experian, a global leader in data and technology, has partnered with Vault22, a pioneering financial fitness platform and app, to...
4 min read
FA, held annually in Berlin since 1924, is the world’s largest showcase of home and consumer electronics that shape how...
4 min read
20 August 2025: South Africans are starting their festive shopping earlier each year – a notable trend driven by deal-hunting, digital...
4 min read
Major category expansion brings thousands of everyday essentials at great prices to customers nationwide Amazon South Africa today announced...
6 min read
By Shaheen Price, Co-founder and CEO of GoodApp In recent years, South Africans have become increasingly familiar with the frustration...
6 min read
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab Most companies think they are listening to their customers because...
4 min read
16 April 2025:Â For online shoppers, the ease of returning a product is just as important as the purchase itself. A...
5 min read
For years, companies have invested heavily in traditional customer experience (CX), believing that seamless interactions, intuitive digital journeys, and personalised...
5 min read
18 March 2025 – Consumer demand for sustainable, ethical and holistic brands across Africa is rapidly growing. It has been projected that Africa’s natural cosmetics market...
6 min read
In the first quarter of 2024, one user consumed 411.4 terabytes of data. According to MTN, the average contracted user consumes...
6 min read
South Africa’s haircare market is as diverse as it is dynamic. Today’s clients expect more than a simple haircut or...
7 min read
In an unprecedented announcement, FNB and Standard Bank have been named the shared winners of the inaugural Customer Experience Index...
5 min read
Ever been on an awkward blind date or been approached by someone who completely missed the mark? That’s the disconnect...
5 min read
As the world continues to adapt to digital transformation with myriad technology use cases and ‘everything-as-a-service’, consumers are navigating balancing...
4 min read
There has never been a greater need for accurate consumer electronics supply chain management. The product lifecycles for consumer electronics...
4 min read
According to Kaspersky's latest report, artificial intelligence (AI) will become an integral part of daily life, while privacy concerns around...
4 min read
Despite coming off the back of a prolonged period of economic headwinds and difficult conditions, South African consumers bounced back...
6 min read
Black Friday, which originated in the United States, has become a feature of South African retail. It is a vital...
3 min read
In a highly competitive banking environment, beyond offering attractive interest rates, lenders need to focus on new and creative ways...
2 min read
South Africa is expected to generate more than R88 billion in additional economic value for November due to the growing...
4 min read
There is little question that Chinese-linked e-commerce platforms like Shein and Temu have found favour among South African consumers. Marketing...
5 min read
As Black Friday and the holiday shopping season approaches, payment service providers, merchants and fintechs are preparing for a surge...
7 min read
The evolution of 24/7 Black Friday specials from a single-day shopping event to a month-long retail phenomenon reflects changing consumer...
6 min read
As South Africans continue to navigate an increasingly strained economic environment, one thing remains consistent: the desire to access the...
7 min read
Demographic segmentation is useful. But it has its limitations. How can we go beyond its aggregated patterns and neat categorisations?...
6 min read
As the festive shopping season heats up, brands are vying for attention, and South Africa’s retail space is no exception....
7 min read
Black Friday is almost upon us again, just in time to raise the stress levels for everyone involved. Shoppers are...
6 min read
In a world still grappling with economic recovery post-COVID, the pressures of inflation continue to strain household budgets across South...
