By Shaheen Price, Co-founder and CEO of GoodApp In recent years, South Africans have become increasingly familiar with the frustration...
consumers
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab Most companies think they are listening to their customers because...
16 April 2025: For online shoppers, the ease of returning a product is just as important as the purchase itself. A...
For years, companies have invested heavily in traditional customer experience (CX), believing that seamless interactions, intuitive digital journeys, and personalised...
18 March 2025 – Consumer demand for sustainable, ethical and holistic brands across Africa is rapidly growing. It has been projected that Africa’s natural cosmetics market...
In the first quarter of 2024, one user consumed 411.4 terabytes of data. According to MTN, the average contracted user consumes...
South Africa’s haircare market is as diverse as it is dynamic. Today’s clients expect more than a simple haircut or...
In an unprecedented announcement, FNB and Standard Bank have been named the shared winners of the inaugural Customer Experience Index...
Ever been on an awkward blind date or been approached by someone who completely missed the mark? That’s the disconnect...
As the world continues to adapt to digital transformation with myriad technology use cases and ‘everything-as-a-service’, consumers are navigating balancing...
There has never been a greater need for accurate consumer electronics supply chain management. The product lifecycles for consumer electronics...
According to Kaspersky's latest report, artificial intelligence (AI) will become an integral part of daily life, while privacy concerns around...
Despite coming off the back of a prolonged period of economic headwinds and difficult conditions, South African consumers bounced back...
Black Friday, which originated in the United States, has become a feature of South African retail. It is a vital...
In a highly competitive banking environment, beyond offering attractive interest rates, lenders need to focus on new and creative ways...
South Africa is expected to generate more than R88 billion in additional economic value for November due to the growing...
There is little question that Chinese-linked e-commerce platforms like Shein and Temu have found favour among South African consumers. Marketing...
As Black Friday and the holiday shopping season approaches, payment service providers, merchants and fintechs are preparing for a surge...
The evolution of 24/7 Black Friday specials from a single-day shopping event to a month-long retail phenomenon reflects changing consumer...
As South Africans continue to navigate an increasingly strained economic environment, one thing remains consistent: the desire to access the...
Demographic segmentation is useful. But it has its limitations. How can we go beyond its aggregated patterns and neat categorisations?...
As the festive shopping season heats up, brands are vying for attention, and South Africa’s retail space is no exception....
Black Friday is almost upon us again, just in time to raise the stress levels for everyone involved. Shoppers are...
In a world still grappling with economic recovery post-COVID, the pressures of inflation continue to strain household budgets across South...
South Africa’s retail sector experienced an important shift when the Black Friday tradition entered the local landscape, most notably the...
Sustainability is no longer a buzzword but a necessity in today’s world. As electronic devices flood the market, the growing...
“With the demands of modern life accelerating, customers want answers now, not later,” says Jacqueline van Rooijen, business growth consultant...
Flash Group, a prominent player in digital payments and financial services, and Ecentric – a leading payment solutions provider –...
LG Electronics has unveiled its pioneering vision for future living at IFA 2024 in Berlin, Germany, showcasing a comprehensive range...
The latest research shows that for the first time, both male and female South African consumers are equally engaged in...
Did you know retail sales are estimated to represent close to 20% of South Africa’s gross domestic product? Facing a...
In its Statistical Release for Retail Trade Sales for January 2024, Stats SA reported that total retail for 2023 had...
In a move set to boost the South African retail and e-commerce sector, Payflex – South Africa's leading independent buy...
Ah, the good old days. When we had just a handful of mediums, television was king, and there were only...
Reaching any midpoint, whether it’s to catch one’s breath on a ultra-marathon to gear up for the next stretch, or...
As South Africa commemorates Youth Month, the spotlight falls on the financial health of young consumers and their ability to...
A financially savvy population is one of the cornerstones of a thriving economy. This is particularly vital within the current...
Three iconic apples have profoundly shaped human behaviour over the centuries. It began with Eve's fateful bite, symbolising our innate...
In today’s fast-moving digital environment, and with e-commerce becoming more popular, shoppers now expect a faster, easier and more intuitive...
The pilot episode of a new series, Chew on This, by the Healthy Living Alliance (HEALA) has launched this month with...
