7 min read
Discovery Bank has emerged as the leader in South Africa’s latest consumer banking customer experience rankings, according to the 2025...
consumers
7 min read
5 min read
Happy Pay, one of Africa's fastest growing buy now, pay later (BNPL) platforms, has closed a $5-million seed round led...
7 min read
The rise of Chinese and Indian automotive brands in South Africa is no longer incremental. It is visible, measurable and...
5 min read
Access to credit is a foundational enabler of economic opportunity, yet it remains out of reach for over a billion...
9 min read
There has been a noticeable shift in the tone of conversations about South Africa over the past year, with the...
5 min read
South African consumers got some welcome news last month. The Pietermaritzburg Economic Justice and Dignity Group (PMBEJD) Household Affordability Index...
4 min read
Visa has released new survey data, revealing that South African consumers are increasingly embracing innovative payment technologies such as digital...
6 min read
The 2026 National Budget – delivered by an upbeat Enoch Godongwana – seemed choc-a-block with good news. A credit rating...
7 min read
Following the National Budget Speech, here are insights and reactions of three experts across sectors including personal finance, youth employment/entrepreneurship...
4 min read
Artificial intelligence–driven tools have been evolving for decades, but when ChatGPT was released to the public on 30 November 2022,...
6 min read
The modern marketplace is louder than ever. Brands publish constantly, algorithms churn endlessly and audiences are exposed to more messaging...
4 min read
South Africa’s consumer landscape is shifting, but according to Dr Greg Cline, head of Portfolio Management at Investec, this change isn’t...
10 min read
The South African insurance industry has demonstrated remarkable resilience over the past few years, despite a challenging economy and a...
3 min read
South Africans enter 2026 with a blend of optimism and cautious credit behaviour. Nearly seven in 10 consumers remain optimistic...
7 min read
An estimated 10 million tonnes of food are wasted annually in South Africa, while food security is a challenge yet...
5 min read
New analytics from Lightstone Retail show that Black Friday in South Africa has firmly shifted from a one-day retail rush...
3 min read
The latest Business Confidence Index results are a crucial positive signal for the retail and small-to-medium enterprise (SME) sectors, which...
6 min read
South Africans are not just scrolling for fun anymore. Now, before signing a new cellphone contract or upgrading a device,...
2 min read
In 2024, the Bureau of Market Research found that November 2024 contributed more than R88 billion in economic value to...
4 min read
That glass of wine you pour at the end of a long day carries more than flavour – it carries...
5 min read
In the fast-moving consumer goods (FMCG) industry, agility is everything. Markets move quickly, consumer expectations evolve daily, and global strategies...
5 min read
Voucher payments have become the preferred payment method for millions of banked and underbanked South Africans. As a safe, simple...
6 min read
For South Africans, travel is a story about identity, aspiration and the delicate balance between opportunity and limitation. The places...
4 min read
Experian, a global leader in data and technology, has partnered with Vault22, a pioneering financial fitness platform and app, to...
4 min read
FA, held annually in Berlin since 1924, is the world’s largest showcase of home and consumer electronics that shape how...
4 min read
20 August 2025: South Africans are starting their festive shopping earlier each year – a notable trend driven by deal-hunting, digital...
4 min read
Major category expansion brings thousands of everyday essentials at great prices to customers nationwide Amazon South Africa today announced...
6 min read
By Shaheen Price, Co-founder and CEO of GoodApp In recent years, South Africans have become increasingly familiar with the frustration...
6 min read
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab Most companies think they are listening to their customers because...
4 min read
16 April 2025:Â For online shoppers, the ease of returning a product is just as important as the purchase itself. A...
5 min read
For years, companies have invested heavily in traditional customer experience (CX), believing that seamless interactions, intuitive digital journeys, and personalised...
5 min read
18 March 2025 – Consumer demand for sustainable, ethical and holistic brands across Africa is rapidly growing. It has been projected that Africa’s natural cosmetics market...
6 min read
In the first quarter of 2024, one user consumed 411.4 terabytes of data. According to MTN, the average contracted user consumes...
6 min read
South Africa’s haircare market is as diverse as it is dynamic. Today’s clients expect more than a simple haircut or...
7 min read
In an unprecedented announcement, FNB and Standard Bank have been named the shared winners of the inaugural Customer Experience Index...
5 min read
Ever been on an awkward blind date or been approached by someone who completely missed the mark? That’s the disconnect...
5 min read
As the world continues to adapt to digital transformation with myriad technology use cases and ‘everything-as-a-service’, consumers are navigating balancing...
4 min read
There has never been a greater need for accurate consumer electronics supply chain management. The product lifecycles for consumer electronics...
4 min read
According to Kaspersky's latest report, artificial intelligence (AI) will become an integral part of daily life, while privacy concerns around...
4 min read
Despite coming off the back of a prolonged period of economic headwinds and difficult conditions, South African consumers bounced back...
