Businesses generally, and retailers specifically, have entered a period that can best be described as the holiday rush. High volumes...
contact centres
There’s no question that artificial intelligence (AI) is having a moment. While AI has the potential to transform every industry...
In the fast-paced world of contact centres, where each interaction is a chance to sell and encourage customer loyalty, one...
South African outsourcing firm Sigma Connected is expanding into the United States in a move that hopes to deliver 500...
Chat and conversational artificial intelligence services have the potential to further elevate the local call centre and business process outsourcing...
