Revolutionising seasonal hiring: iContact BPO partners with M4Jam for digital contracting efficiency
In the fast-paced world of business process outsourcing (BPO), peak season hiring demands are no small feat. Onboarding hundreds, sometimes...
business process outsourcing
Outsourcing business services is booming. From small enterprises to multinational giants, more and more organisations are partnering with business process...
As South Africa continues to rank in the world’s top 3 offshore customer experience (CX) delivery locations, the country’s status...
Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully...
There were 6 018 new jobs created countrywide in the business process outsourcing (BPO) and global business services (GBS) sectors...
One promising solution to South Africa’s high youth unemployment rate lies in absorption: a Broad-Based Black Economic Empowerment (BBBEE) strategy...
South African outsourcing firm Sigma Connected is expanding into the United States in a move that hopes to deliver 500...
Chat and conversational artificial intelligence services have the potential to further elevate the local call centre and business process outsourcing...
